Luma Health Debuts Digital Call Deflection to Reduce Hold Times, Inbound Calls with Self-Service SMS
“Our call volumes are at an all-time high, and Luma’s Digital Call Deflection is relieving significant time on the phone for our overburdened agents,” said Johanna Weller, VP of system revenue cycle at Main Line Health. “It’s also creating a better patient experience and supporting our digital front door by giving patients the option to … Read more